
24 Mar
2004
24 Mar
'04
7:54 p.m.
I've come across a situation that I think might be a good feature: I had a user call me and ask to change their email address. Happens pretty often. I went into the admin section and updated it. But I noticed that their old tickets (status: closed) and even their newer tickets (status: open) were not updated. Right now, I have to go in and update each ticket manually with their new user field. So the feature request is this: Is there any way you could have the system automatically update the customer information of their tickets if I change their email address? Or could there be some kind of global search and replace?