On Jun 29, 2018, at 6:00 PM, carlos calvo <ccvillalain@gmail.com> wrote:

Hi!

i am running OTRS 6.0.8 and trying to setting things up over the console utility, otrs.Console.pl

I would like to configure a value in one of the parameters " Ticket::Frontend::AgentTicketCompose###DynamicField", 

but OTRS keeps complaining about the value type not being a hash.

Does anyone has an idea how to provide a hash value over this interface. I've tried several options but none did really worked out.

[otrs@bss-otrs bin]$   perl    ./otrs.Console.pl  Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID => '1')"
Updating setting value...
ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux Time: Sat Jun 30 00:50:06 2018
 Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField Effective value is not correct: Its not a hash!
 Traceback (31978):
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
   Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 170
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: ./otrs.Console.pl Line: 38
Error: Deployment failed!

Br&Tx

Carlos.

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