Hi, On 10.06.2010, at 22:19, Jason Salaz wrote:
So I have Event: TicketCustomerUpdate, State: closed successful, closed unsuccessful, merged, open, pending close+, pending close-, pending reminder, and removed. The Recipient is still "Agent (All with write permissions)".
But, I'm not receiving notification of any of the followups. I started to assume it may have been a race condition with changing the State from new to open the first time, so I followed up a second time after it was "open". This didn't work, subsequent customer followups are not generating notifications.
TicketCustomerUpdate means updating the customer details on the ticket, it is NOT a follow up sent by a customer ;-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project