Re: [otrs] can't receive messages

Hi Henche, sorry, but i dont understand your question now. Are admin and user different queues ? Or do you use only one queue and two agent accounts ? For better understanding please give the following Informations: Users(Agents) an their group access rigths Queues and their group and systemaddress Mailaddresses and their ingoing queue MW henche muliawan wrote:

would u give me tutorial or screen shot how custom message with admin and user? thx a lot to help my problem.

thx, - HM -

--- Matthias Wegner wrote: