Hi,
OTRS since 3.0.12 and 3.1.x has the ability to store the agent's login
name; see these commits:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/Login.dtl
So you can get this behavior by upgrading OTRS and/or replacing Login.dtl.
--
Mike
On Fri, Sep 7, 2012 at 4:33 PM, Muhammad El-Sergani
Hi list,
This is probaly a lame question, and will be frowned upon in terms of security (if nothing else more). Anyways, we're running two OTRS installations, one @ v3.0.11 and the other @ v3.1.1.
Using Firefox, it seems it's not able to store the Agent's login info for the v3.0.11, and does it successfully for the other. Any info or help as to why this is happening?
The only difference I can mention aside from the version number, is that the v3.0.11 is called through the web via support.company.com, and in /var/www/html/ there is an index.html file that redirects the browser to the actual OTRS installation directory. The following is the content:
<script language="javascript" type="text/javascript"> <!-- window.location="http://support.company.com/otrs/index.pl"; // --> </script>
Is it something wrong with the redirection or what exactly? Appreciate the help. Thanks //M
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