24 Oct
2007
24 Oct
'07
2:15 p.m.
Mujtaba Karim wrote:
HI I have a small issue
What I want is that when I close the ticket in OTRS! I have a screen where I can add anything i.e reason for closing the ticket.
And ticket is closed
Right now when I go and compose a message it just sends and email and closes the ticket
When you click 'Close' on a ticket you get a page which allows you to type a message.
I can use customer notification for in the same email or can I have the closed notification activated with a custom message ?
I have no idea what you are talking about. Nils Breunese.