Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

Hi, -------- Original-Nachricht --------

Can you please elaborate on:

cpan (check-module output). So I compiled Apache2::Reload without errors...

for example cpan XML::Parser so it would be installed... So, you´ve make, gcc, gcc++ installed? ModPerl::MM?

On Tue, Aug 18, 2009 at 12:47 PM, wrote:

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Hi,

I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors...

Regards Günther

-------- Original-Nachricht --------

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Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

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Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

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Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

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Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

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Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

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Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

> Hi David, > > are you using SuSE Linux? > > If so, please add the statement "perl" to > APACHE_MODULES="..." in /etc/sysconfig/apache2 > and restart. > > Please take care of installing mod_perl, DBI > and Apache2::Reload before... > > Günther > > > -------- Original-Nachricht -------- > > Datum: Sun, 16 Aug 2009 22:10:23 +0100 > > Von: David Holder > > An: "User questions and discussions about OTRS."

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> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment > > > Hi Michiel, > > > > I've done as you've instructed, restarted my web server but still it's > > coming up as critical in my support assesment. Any ideas? > > > > David > > > > Michiel Beijen wrote: > > > Hi David, > > > > > > Apart from installing Apache::DBI you would also need to call it after > > > mod_perl startup and before the activation of the DBI modules

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edit

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> > > |scripts/apache2-perl-startup.pl > > > > > > | > > > use Apache::DBI (); > > > > > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); > > > > > > See also

http://search.cpan.org/~abh/Apache-DBI/DBI.pmhttp://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

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http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

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> > > http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > > > > > > Regards, > > > -- > > > Michiel Beijen > > > Software Consultant > > > +31 6 - 457 42 418 > > > Bee Free IT + http://beefreeit.nl > > > > > > > > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com > > > mailto:david.holder@gmail.com> wrote: > > > > > > Hi Everyone > > > > > > I've got OTRS installed onto a Fedora Core 11 box and would like > > > to resolve these performance issues: > > > > > > Check Comment State > > > Check if the system use Apache::DBI. > > > Apache::DBI should be used to get a better performance > (pre > > > establish database connections). Critical > > > Check if the system use Apache::Reload/Apache2::Reload. > > > You should use Apache::Reload or Apache2::Reload to > increase your > > > performance. Critical > > > Check used mod_perl version. > > > You should use mod_perl to increase your performance. > Critical > > > > > > > > > I have ensured that mod_perl / apache2::reload / apache::DBI is > > > also installed. I know for apache::DBI requires modification of > > > the config.pm http://config.pm file. But with the windows > > > version of OTRS the apache2::Reload and mod_perl were turned on by > > > default. > > > > > > Excuse my Linux n00bness, would really appreciate some help with > > > getting these issues resolved. > > > > > > Thanks. > > > > > > David > > > > > > > >

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