http://mytld/otrs/ just returns the directory listing so I have to point to http://mytld/otrs/index.pl explicitly to get the login page.
This is an apache configuration not OTRS (it could be argued that otrs should do this during setup) however the following lines placed in the apache configuration will affect the changes you ask. Exactly where, which file, they should be placed is dependant on the specifics of your apache configuration. The least intrusive place is probably via a .htaccess file in the otrs web root directory. DirectoryIndex index.pl Options -Indexes The first line will have apache return the login page when the directory folder is requested. The second line inhibits the directory listing option from being returned. LQ