Hi Frank,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
You can add X-OTRS- headers to incoming emails which you can use to
send a ticket to a specific queue or the like. This can be useful when
integrating with an application or a web form or the like. Note that
you'd have to mark your mail account as 'trusted' in OTRS before these
headers make it into OTRS.
What are you looking to use the headers for?
HTH,
Mike.
On Mon, Jan 3, 2011 at 12:06 PM, Frank Thommen
Hi,
in the mails that I get from my OTRS (v 3.0.3) instance, there are no X-OTRS headers. Do they have to be activated before they are added to the mails? I could not find an appropriate setting in the admin panel and no such instructions in the handbook.
Cheers
frank
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