I'm having the same problem. Thx for submitting the bug, hopefully it will be fixed soon. In the meanwhile I wrote this hack: In Kernel/Modules/AgentTicketEmail.pm:633 $GetParam{Subject} = $Self->{TicketObject}->TicketSubjectBuild( TicketNumber => $Tn, Subject => $GetParam{Subject} || '', ); # new: $GetParam{Subject} = substr( $GetParam{Subject}, length( $Self->{ConfigObject}->Get('Ticket::SubjectRe') ) + 2, length( $GetParam{Subject} ) - length( $Self->{ConfigObject}->Get('Ticket::SubjectRe') ) + 2 ); # :new $GetParam{Body} .= "\n\n".$Signature; This chops off the SubjectRe value and the following ": ". This way a new ticket does not contain the "Re: " piece anymore. Dirty hack but it works :) Kind regards, Richard Hinkamp