Please file a bug at bugs.otrs.org . You can read http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824 first to get an idea why the customer is chosen now... IMHO this is a misbehaviour of OTRS. - Renée On 08.01.2014 16:40, Sander Goudswaard wrote:
All,
When placing an inbound or outbound phonecall, the from/to is always displayed in OTRS as the customer. Even when I receive or make a call from/to someone else, OTRS suggests in the phonecall action that it's the customer who is involved.
Setting Ticket::Frontend::AgentTicketPhoneOutbound###SenderType to 'agent' does not make a difference.
Can this be resolved?
Thanks, Sander
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