Hi Paul, On Tue, Apr 08, 2003 at 07:03:02PM -0400, Paul wrote:
I received the notice for 1.1's upcoming release and was wondering if the feature requested below will be available. We're just itching to use it ;)
"split ticket" is implemented.
Great to hear it! I meant the ability to initiate contact via OTRS without relying on the user contacting you first. Sort of like a "E-mail to:" option that will e-mail them with an Ticket ID.
I'm a little bit confused! .-) You don't talk about the 'split ticket' feature? Can you give me an example? A solution to create a ticket and send some infos to the customer (incl. ticket number) can be done via the PhoneView and Auto-Responses.
Thanks, Paul
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.