Recently it appears that when replying via email that the replies are automatically set to CC the email address of the queue. Is this a configurable option? It’s causing a very annoying condition where the ticket is always flagged as “new” because the reply goes back in to the ticket as a reply to the ticket from the outside.

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/