On Thu, Dec 24, 2009 at 5:47 PM, Michiel Beijen <michiel.beijen@otrs.com> wrote:

Hi Sourabh,

Please use SMTPS as the SendmailModule and not SMTP.

Also, it's perfectly normal that you can't see the changes you make in
Sysconfig in the file Kernel/Config.pm - you should be able to see
those in Kernel/Config/Files/ZZZAuto.pm though. You should not touch
that file manually, just please use Admin > SysConfig to configure
your email.

Regards,

--
Michiel Beijen
R&D

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On Wed, Dec 23, 2009 at 11:26 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:
> Hi David ,
>
> I am using windows Xp system for the OTRS deployment. Let me know how I can
> check or install the SSL and DNS module for perl on windows system.
>
> I am not behind any firewall but when I am trying to telnet by command
> prompt (telnet <IP> 465 ) I am not able to connect to this port.
>
>
> Following is the configuration which I am using
>
> SendmailModule : SMTP
> Host :smtp.gmail.com
> port : 465
>
>
> One more thing which I observed is I am able to see the configuration
> changes in GUI but these changes not visible in Config.pm. Is it normal or I
> have to edit the configuration file.
>
> Regards
> Sourabh Sarwate
>
> On 12/23/09, David Holder <david.holder@gmail.com> wrote:
>>
>> Hi Sourabh,
>>
>> This could be related to a number of things, but I'll get the ball
>> rolling:
>>
>> Have you installed the SSL module for perl (also confirm which OS you're
>> running OTRS on)
>> is the Net::DNS module installed?
>>
>> To check the above (Linux)
>>
>> linux:~# cd /opt/otrs/bin/
>> linux:/opt/otrs/bin# ./otrs.checkModules
>>
>> Are you behind a corporate/personal firewall? Could this be blocking the
>> traffic to that port number?
>>
>> What is your configuration for mail? (exclude username and password etc.)
>>
>> Thanks,
>>
>> David
>>
>> On Wed, Dec 23, 2009 at 7:04 AM, Sourabh Sarwate <sourabh2783@gmail.com>
>> wrote:
>>>
>>> Hi
>>>
>>> Can anyone help for the error as I mentioned in my previous mail.
>>>
>>> Regards
>>> Sourabh Sarwate
>>>
>>>
>>> On Wed, Dec 23, 2009 at 10:42 AM, Sourabh Sarwate <sourabh2783@gmail.com>
>>> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> I am getting following error when I am trying to test my smtp
>>>> configuration for OTRS 2.4.5 on windows xp workstation.I am using port 465.
>>>> can any one give me idea about this error and how I can resolve it.
>>>>
>>>> can't connect to smtp.gmail.com : bad file descriptor!!
>>>>
>>>> --
>>>> Regards,
>>>> Sourabh Sarwate
>>>>
>>>>
>>>
>>>
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