Why bother adding a note if you are going to leave the body empty?

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Tuesday, May 19, 2009 1:01 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] why ticket's body or note is mandatory?

 

Any idea about it?

On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi <afshar.mohebbi@gmail.com> wrote:

Hi all,

Why I can not leave ticket notes empty?
Can I switch off this option?
This is also applicable on ticket's body.

Regards,
Afshar Mohebbi

 

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/