Subject: Mail Escalation time problem
From: Virender sharma <[email-masked]>
To: [email-masked]
Date: Mon, 03 Dec 2007 09:20:44 -0500

Dear Members,

I am facing problem in escalation time in otrs.  Escalation time disturb 
automatically, suddenly once with in a week.

Like i set escalation time =  18 Hrs. suddenly it shows 14 hrs.