Yes it is,
 
1/ Just modify OTRS database (table customer_user or customer_company it depends what you want add)
2/ Add the new fields in /opt/otrs/Config.pm after this line:
        #         Start of your own config options!!!          #
Use the /opt/otrs/Kernel/config/Defaults.pm file to see how to add new fields
The first line is :
$Self->{CustomerCompany} = {
That's all !!
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de JayCeazar.Boado@sunlife.com
Envoyé : lundi 11 août 2008 09:13
À : User questions and discussions about OTRS.org
Objet : [otrs] customer form


Hi devs,

        I was just wondering is it possible to add more fields in the customer form? And what are the files needed to be editted if it is possible. I am pretty much with perl. I am inclined with Java though..


Thanks


Jc

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