12 Apr
2007
12 Apr
'07
8:31 a.m.
Use the top 1- as pre-canned responses and the rest in the FAQ module Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Tabitha Stang Verzonden: donderdag 12 april 2007 9:49 Aan: 'User questions and discussions about OTRS.org' Onderwerp: [otrs] Making a response hierarchy Hi, Is it possible to somehow group pre-canned responses in a tree structure? We have probably 30 responses already and plan to add more in the future. It would be great if we could group them by type of response, such as "delivery related", "payment related", "technical questions", etc. Has anyone found a solution for this? Thanks! Tabitha