when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but goes to the support-queue. Is there any configuration option to fix this, or is that a "feature"? ;)
Really! Do you use 0.5 Beta7? Normally this works. If not, it's a bug.
Yes, I installed Beta7 today.
-==> We work a lot on the PhoneView for the next Beta. A lot of config options.
Is there a "roadmap" or something like that for OTRS where I can see planned features and possible release dates for new versions? Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de