Hi Michiel, On 08.02.2010, at 21:58, Michiel Beijen wrote:
I'm not German, and not a lawyer, so I might not be the best to answer this one but there is some legislation in Germany that you are not allowed to track performance of individual employees. Therefore the default stats interface is set up to match this requirement.
But if you're not affected by this legislation, you could set Stats::UseAgentElementInStats in SysConfig. It will make the Agent element available for you.
I was faster .... ;-))))) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!