Hello
all,
In the customer view
when I see the detail of a ticket, I will have a tree with the details of
all the messages sent by the customer and by
the agent.
But it will have
also all the notifications sent by email, so if an agent replies to a Ticket the
tree will have the answer from the agent plus the notification sent by
email (email-notification-ext) duplicating the answer and that becames
confuse.
I assume there is
some way to turn this off with turning off email notifications, I've searched
several times in the configurations but could find a option for
this.
Anyone know a way to
turn the notification sent by email to appear in the history
tree?
Thanks for any
help,