Here's my permissions:

drwxr-xr-x 3 root   root   4096 Jul 29  2007 /opt
drwxrwxr-x 7 otrs   apache 4096 Jan  9 14:01 /opt/otrs
drwxrwxr-x 4 apache apache 4096 Jan  9 14:01 /opt/otrs/bin
-rwx------ 1 otrs   root   5024 Jan 24  2007 /opt/otrs/bin/UnlockTickets.pl
drwxrwxr-x 8 apache apache 4096 Jan  9 14:01 /opt/otrs/Kernel
-rw-rw-r-- 1 apache apache 8478 Apr 20  2007 /opt/otrs/Kernel/Config.pm

Do you see anything different?

Josh

On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus <jersinghaus@nmda.nmsu.edu> wrote:
Well I posted this problem under "cron job failures" but I think it's
really a permissions problem?

If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as
the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC
contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.

But if I execute it as root - it runs fine.

This particular script is owned by "otrs" though. Most of the others are
owned by "apache". (I'm running centos 5)

A good systems admin could fix this, but I'm certainly not that. :)

Help is appreciated.

Joe


--
Joe Ersinghaus
Information Technology & Communications
New Mexico Department of Agriculture/New Mexico State University
MSC 3189, P.O. Box 30005
Las Cruces, NM, USA  88003-8005
Phone: (505) 646-7094
Fax: (505) 646-1841
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/