Context:<br><br>We receive &quot;User Account Lockout&quot; messages sent to OTRS by another system via SMTP.  I&#39;m already using a postmaster filter to assign the customer account on these tickets.  I&#39;d also like to update the article/ticket title at the same time so that the dashboard view is more descriptive.<br>
<br>Question:<br><br>Is there an X-OTRS header for this purpose?<br><br>Hugh<br>