Re: [otrs] Junk queue deletion

On Wed, 2004-03-10 at 18:50, Robert Kehl wrote:

On Wednesday, March 10, 2004 4:31 PM Stefan Testa wrote:

...

We currently get a lot of spam sent to our OTRS system so I have just been telling everyone to move it into the "junk" queue. How do I go about deleting all of this junk?

The GenericAgent is meant for performing this. See http://doc.otrs.org/1.2/en/html/generic-agent.html and http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040

GA will get executed via the Cron jobs. See http://doc.otrs.org/1.2/en/html/cronjob.html

Robert, FWIW, these scripts don't work in my setup, whether executed by the cron job or executed manually. Is there a table in MySQL that I can go in and just delete the data directly? Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com