Hi Justin,<br><br>I would be surprised if the GenericAgent caused issues with LDAP authentication. Would it be possible for you to post your <a href="http://config.pm">config.pm</a> for us to peruse? <br><br>Thanks,<br><br>
David<br><br><div class="gmail_quote">On Wed, Dec 30, 2009 at 8:33 PM, Justin Holt <span dir="ltr">&lt;<a href="mailto:holt.justin173@gmail.com">holt.justin173@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi all,<br>After doing substantial testing with OTRS my boss finally cleared it to go live in our system.  I followed advice from a different email thread about using Generic Agent to delete tickets and it seems to have worked.  But now, customers can not authenticate over LDAP (AD 2003) any longer.  Agents can log in just fine on the other hand.  To delete the tickets, all I selected the queues that I had set up, and then selected &quot;Delete Tickets&quot;.  I know LDAP sync was working before and I have not changed my <a href="http://config.pm" target="_blank">config.pm</a>.  <br>

<br>Any advice?<br><br>Thanks,<br><font color="#888888">Justin Holt<br>Town of Vernon, CT IT Intern<br>
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