Hi all, some servers that we manage, are configured to send automatic emails on errors: when an error occurs, a mail i s sent every 5 minutes. My boss asked me to integrate these warnings in OTRS, so that a new ticket is created when an error occurs. So I need to filter emails coming from those specified addresses, in order to prevent multiple copies of the same ticket (a new mail is sent every 5 minutes until problem's solved or notification is stopped). I was thinking about a filter that allows a specified address, to open only 1 ticket every (say) 1 hour. Is this possible, can someone give me some guidelines about this, or a better way to filter automatic mails? Thanks a lot Gabriele -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea@ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose