15 May
2007
15 May
'07
5:16 p.m.
Nathan Campbell wrote:
As far as I know, the system does not allow literal sub-queues, but you can create all of those queues and using the filters and user group / queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: "You can specify the name and the group who should use the queue and if you want the new queue to be a sub queue of another already existing queue." http://doc.otrs.org/2.1/en/html/x841.html Nils Breunese.