Re: [otrs] Can an agent receive notifications for a ticket locked by another agent ?

15 Nov 2005

      Hi,

Did you find a solution ?
I want all the agents from the queue to receive a notification for each
follow-ups... how can i do this ?

Thanks

Florian

Le mercredi 12 octobre 2005 à 11:04 +0200, Eric Brayet a écrit :
...
Hi,
I would like two agents to work on the same ticket. But only one agent can receive Follow-up notifications, since only one agent can lock a ticket.
Can an agent receive notifications for a ticket locked by another agent ?
Eric B.
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