Hello All,

I configured otrs once before, but it has been a while and there are a few things I cannot remember. 

1. when I created a queue, and modified ticket, I see the following message in the log:

Sent email to 'OTRS Feedback <feedback@otrs.org>' from 'OTRS Management <otrs@alinean.com>'. HistoryType => SendCustomerNotification, Subject => Re: [Ticket#1010001] New Queue "CentOS"

2. For Some reason I cannot get OTRS to actually send messages to my email account.  I can send mail from the root prompt via echo “Test Message  x.x.x.x” | sendmail cbobb@alinean.com but I cannot get any mail from within OTRS, I must be missing something.

3. How do I change the mail from going to feeback@otrs.org to have it go to myself.

4. Also, when selecting messages for bulk operation, It prompts me hit “OK for bulk Action”, I cannot remember where in the configuration file to disable that message. 

Thanks in advance for any help on these 2 problems ( for now)

cbobb