Hello,
For some reason the Email-Ticket (Create new email-ticket and send this out
(outbound)) doesn't work for me.
When I click the link Email-Ticket I get an empty screen with only the
header.
See attached screendump
<>
When I click the Phone-Ticket it works correct and I can create a new
ticket.
Please advice how to find this issue:
- I use the windows version of OTRS on a windows XP prof SP3,
- Apache log give messages about an uninitialized value:
[Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer:
http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue
[Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of
uninitialized value $_ in -d at
C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer:
http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue
I see also messages about the system ID I have no idea if this has something
to do with it:
I haven't attached the log file because its to big, if necessary I can
attach an selection.
I hope someone can help?
Best Regards,
Jurjen Verhoeff
