Re: [otrs] asking for owner when adding a note

Hi, On 28.04.2010, at 07:38, Leonardo Certuche wrote:

When our agents click on Note they're being asked to choose a new owner of the ticket (on 2.4.5 they appeared on Note pre-selected as owners of their tickets) which it's kind of annoying for them, how can we avoid it?

Why do you change the owner with a note ... there is a Owner view for this ... or could it be you mean the inform agent configuration? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project