11 May
2004
11 May
'04
12:50 p.m.
On Tuesday, May 11, 2004 2:08 PM
Lionel MARIE
Is it possible to include a notification option in the next release of OTRS, in order to have OTRS "operators" notified whenever the state of tickets changes? It is very interesting for our "Customer Care Manager" to be aware of the life of tickets...
Interesting idea, we'll see.
If anybody has a hack for this!
Contact ((otrs.de)) at sales@otrs.de if want to see this implemented soon. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388