Mike,

I use version 2.3.3 and am able to connect to Google Apps mailboxes using PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in the Gmail mailbox settings using your web browser.
After that I can configure the mailbox in OTRS as POP3S and it works as expected.
If you want to see more information you can open a terminal window and run .bin/PostMasterMailbox.pl as the OTRS user - this will show the connection setup and the number of messages downloaded into OTRS. Do you see any error messages here?

Kind regards,

--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Mon, Jan 26, 2009 at 13:48, Mike Dent <mcdent@gmail.com> wrote:
Hi,
I recently moved my email to google mail apps. That's all fine but I
did not remember that google mail only
does SSL POP3 and IMAP. So the standard PostMasterPOP3 will not work.
I am using  OTRS 2.2.6.

So I took the following steps.

1) Installed fetchmail
2) edited the .fetchmailrc in /opt/orts to suit my account
3) Uncommented the fetchmail line in /opt/otrs/var/cron
4) Ran '/opt/otrs/bin/Cron.sh start otrs' to put the crontab file in place.

Have I missed anything?

Do  I need to configure anything in OTRS to tell it I am using fetchmail?

I am seeing these crond[16829]: (otrs) CMD (/usr/bin/fetchmail -a
--ssl >> /dev/null) every 5 mins in the cron log file but no mail
seems to be making it to OTRS.

Is there any extra logging I can see?

Many thanks

Mike
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