Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, <MMoj@timocom.com>

From:
Marco Vannini <marco.vannini@gmail.com>

To:
"User questions and discussions about OTRS." <otrs@otrs.org>

Date:
22.10.2009 14:41

Subject:
Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Sent by:
otrs-bounces@otrs.org

http://otrsbox/otrs/index.pl?Action=AdminEmail ?

On Thu, Oct 22, 2009 at 2:35 PM, <MMoj@timocom.com> wrote:

Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON

From:
Marco Vannini <marco.vannini@gmail.com>

To:
"User questions and discussions about OTRS." <otrs@otrs.org>

Date:
22.10.2009 14:31

Subject:
Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?

Sent by:
otrs-bounces@otrs.org

Setting something like

RewriteEngine ON
RewriteLog logs/rewrite.log
RewriteLogLevel 0
RewriteCond %{REQUEST_URI} /otrs/

index.pl

RewriteRule ^.*$ /outoforderforagent.html

in apache and simply restart it ?

On Thu, Oct 22, 2009 at 2:22 PM, <

MMoj@timocom.com

> wrote:

Hey Ppl,

I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents.
I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work.

Any suggestions how to solve such a problem or any help where to get a feature like this?

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From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	22.10.2009 14:41
Subject:	Re: [otrs] Is it possible to announce server maintenance to all agents in otrs?
Sent by:	otrs-bounces@otrs.org