Hello guys (and girlsJ),

This is my first post here and I hope it will not violate any list rules.

I have successfully installed OTRS and started to customize it for my needs. I tried to edit the content of Kernel/Config/Files/Ticket.xml In order to implement some functionality. Unfortunately I got stuck on something, which I believe it’s kind of bug or something.

Check the following snipped:

otrs:~# su - otrs

otrs@otrs:~$ id

uid=1001(otrs) gid=1001(otrs) groups=33(www-data),1001(otrs)

otrs@otrs:~$ perl bin/otrs.RebuildConfig.pl

mismatched tag 'Hash’

I thought that maybe I did something wrong and I returned back the old Ticket.xml file. Nothing helped.

The result now is that I am not able to perform any configuration changes via AdminSysConfig. I got the same error:

Software error:

mismatched tag 'Hash'

For help, please send mail to the webmaster (danail.petrov@example.com), giving this error message and the time and date of the error.

Thank you in advance for your effort and cooperation!

Kind regards,

Dani Petrov