On 04.02.2010, at 14:55, Leonardo Certuche wrote:

Our agents need to have the Priority link in TicketZoom even if they're not owners of a ticket.

this can't be archived by an ACL. You should search in SysConfig for RequiredLock instead !

This can be set to "No" for the PriorityView as well as for other Views.

Then you do not need to be the owner who has locked the ticket to be alowed to access the action.

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

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