Re: [otrs] Query regarding OTRS automatic ticket opening

That is not the proper way of creating an email ticket. The email address should be dedicated to OTRS. On Mon, Oct 1, 2012 at 10:53 AM, Abdul Mohammed wrote:

Hi,

I have a query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-support@photobox.com).

**(Basically "noc-support@photobox.com", is an alias group which contains some agents)

With regards,

Abdul Sys Admin

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