Thanks Gary,

this will then leave a copy of the origianl ticket, and create a second copy to be assigned, for example to another technician. Does this sound about right?

Vielen Dank,

Shawn Beasley

Support – IT

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-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Davis, Gary H
Gesendet: Montag, 13. März 2006 14:19
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Split??

If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build. We have dba's that do the database builds and sys admins that would handle the software install....

Gary Davis

GM SDC / PSIC Lab Manager

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Monday, March 13, 2006 8:15 AM
To: otrs@otrs.org
Subject: [otrs] Split??

Hello again,

Can someone explain the philosophy behind splitting an article?`

Thanks.

Best Regards,