[otrs] is there module to tracking work the agent?

hi all, i want to ask u, how can i customize to know performance my agents, cause i want to know progress work and know how fast and good to finish their work... where i can find it? is there a modul to custom it? thx for ur guidence, - HM - ____________________________________________________________________________________ Want to start your own business? Learn how on Yahoo! Small Business. http://smallbusiness.yahoo.com/r-index