Hi Guillaume,

Looks like you have no BindUser for the customer database (the active directory) configured. Obviously your AD doesn't allow anonymous directory searches.

Maybe you can post your Config.pm for a check.

Kind regards

Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin

fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com

  ----- Original Message -----
  From: otrs-bounces
  Sent: 22.05.2006 17:48
  To: User questions and discussions about OTRS.org" <otrs@otrs.org>
  Subject: [otrs] Customer information with Active Directory


Hi list,

As anyone can search in Active Directory for customers ? I can do for agent (all it work) but not for customers.
When I create a phone ticket, I can't search in customer database !

As anyone have an idea ? I have this error in syslog:
error OTRS-CGI-10 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece

Thanks in advance
-- 
Guillaume REHM
Service Informatique

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr