Ok. it took awhile but I'm now running Suse 8.1, have set up MySQL, Apache, etc and installed the otrs rpm. I went through the installer.pl but have hit a snag. Where it asks me to set file permissions I cannot get the .sh to run in a shell. Each time I get 'command not found'. I checked the case and it was fine. I looked at the .sh and it appears that if I were to leave out parameters I would get a usage display but even that does not work. I'm assuming that something in the .sh is not being resolved and that's where the command not found is coming into play? I tried running it as SetPermissions.sh alone and verified the same error message. This is the only problem so far in what appears to have been an extremely simple setup procedure overall. Any help appreciated CT