Asim,

Do you mean “Sent:None” in the email header you receive or do you mean that OTRS is not sending the reply notification?

Art Powell

Diamond IT Services

1-512-517-6472

art@diamonditservices.com

For support email support@diamonditservices.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Asim Ansari
Sent: Thursday, September 15, 2005 4:49 PM
To: otrs@otrs.org
Subject: [otrs] No Sent Date and Time in OTRS Emails and notification

Hi,

I see “Sent: None” in email (Ms Outlook 2003) replies/notifications sent by OTRS (1.3.2) running on RHEL 3 AS, I have tried sending this email from my two different email servers (qmail and VPOP) but both have the same results.

I am sure there is some thing wrong with OTRS, email servers are working perfectly.

Please help.

Asim