Hi there,

In index.pl?Action=AdminNotification you will find them all. There is one for each language so first make sure the one in your language is set, I guess en::Agent::NewTicket will do the trick. After checking the body, create a new ticket and then go to /otrs/index.pl?Action=AdminLog and make sure that a new entry similar to "Sent agent 'NewTicket' notification to 'agent@domain'." shows up.

About customers, the ones you mention are the only ones available by default, I wonder if someone has set up different ones.

Greetings,


Leonardo Certuche
301 284 6250
460 0727 ext 5559
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia


On Thu, Jul 2, 2009 at 8:27 AM, Katta, Lokesh Katta Subramanyam <lokesh.ks@cgi.com> wrote:

Hi All,

I am not getting any agent notification on new ticket creation. How can I configure it? Also I would like to know if I can create new notifications for customer. Currently we have only three notifications for customer. Owner,Status,Move.

 

 

Thanks

Lokesh

 


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