Thanks Shrikant,

I can see it in My Queues. I was wondering if I can see my own tickets in the dashboard itself. So the dashboard will have following groups,

My Tickets (or Tickets I Own)

Escalated Tickets

New Tickets

Open Tickets

Any thoughts if/how this can be accomplished?

GoodWills

Parag Bhalerao

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shrikant k
Sent: Tuesday, November 30, 2010 12:40 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0

hello,

yes u can do it by  configuring the agent  with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue

shrikant

On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao <Parag.Bhalerao@cybertech.com> wrote:

Hello team,

I have OTRS 3.0 running on Windows platform.

I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help.

GoodWills

Parag Bhalerao

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