Hi Adrian, On Wed, Dec 11, 2002 at 06:13:25PM -0500, Adrian McCray wrote:
When creating a note (or an empty answer for that matter) how do you more than one attachment to the note/answer for a particular ticket?
Example 1. Customer creates a ticket. 2. Issue that customer is a known problem that is fixed with an executable and a PDF document explaining how to apply the fix. 3. Agent intends to send FIX.EXE and EXPLAIN.PDF to the customer via the agent web frontend.
How do I send both files in the same response?
It's currently not possible to add more then one "individual" attachment. But the best solution in your case would be to add std-attachments (FIX.EXE and EXPLAIN.PDF - http://host/otrs/index.pl?Action=AdminAttachment) and this std-attchments to a response (e. g. problem abc123 - http://host/otrs/index.pl?Action=AdminResponseAttachment). -=> If the agent is composing an answer by using a std-response (e. g. problem abc123) it's possible to select the added std-attchments (one or more!!!).
Adrian McCray LAN Manager
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:18am up 86 days, 9:42, 6 users, load average: 2.17, 1.01, 0.57