Hi David.
The active queue is displayed in bold. If your example is
correct, then you were not viewing the Tier2-support queue but ‘My Queues’.
The behavior I described is correct and works: ‘All
tickets’ displays all open, new and pending tickets of the queue –
locked or not. Sad but true it won’t display the locking status and/or
owner unless you’re zooming in. Could be worth a feature request though.
Greez
Daniel
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David
Eco
Gesendet: Donnerstag, 27. November 2008 18:13
An: otrs mailing
Betreff: Re: [otrs] Queue view issue
Thanks,
Daniel.
I tried to click "All tickets", it doesn't work. For example, there
are 2 tickets in Queue,tire1-support and one of them is lock by
agent1, but from admin account, "All tickets" shows one ticket only.
|
Tickets shown: 1 - Page: 1 - Tickets available: 1 - All tickets: 1 |
|
Queues: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1) |
David
From: obee@myhammer.de
To: otrs@otrs.org
Date: Thu, 27 Nov 2008 17:37:33 +0100
Subject: Re: [otrs] Queue view issue
There’s an ‘All’ button next to the amount of
tickets in the queue. Pressing it displays the locked tickets too.
With the subject I don’t know, but there should be a config
for the max. subject length.
Greez
Daniel
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von David
Eco
Gesendet: Donnerstag, 27. November 2008 17:33
An: otrs mailing
Betreff: [otrs] Queue view issue
Hi, I've been a little bit confuse in Queue
view. When a ticket is took by one agent, other agent, even
admin/supervisor can't view it in the Queue. How to allow every one, at
least the supervisorto view all unclosed tickets in the queue? (Supervisor has full
access to every queue already)
Also, the ticket subject in follow-up autoreply doesn't show whole subject
like, [Ticket#200811121030] [[...]. In new ticket autoreply is ok. It might be
due to the changing in Sysconfig but I don't remember where is.
Can anyone kindly advise? Thank you.
David
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