Hi, we are looking into deploying OTRS as a support ticket system. We are currently working with good old plain email clients. One thing we wondered about is: Virtually any email client gives you the ability to notify you once a new email/request has been received. With OTRS you would either have to press 'reload' all day long, or for every email OTRS receives, another email would get sent out for the queue-admin, and then again another email to the person to which the request was assigned to. I find it somewhat silly to have an email box whose only role it is to inform me to go into a webinterface. Are there any plugins available - ie. some sort of docking app, tray-icon, etc. Or maybe RSS export? How are you all managing this? Are we missing something? Thanks, Philipp