Kia ora fellow kiwi!<br><br>Dale, I think you may be descirbing the exact same issue I posted on the board a couple of days back... Turned out it was classified as a bug, check it out at <a href="http://bugs.otrs.org">http://bugs.otrs.org</a> then search for Bug ID 2870. Read the comments at the bottom of the page, there is a very simple fix described in one of them.<br>
<br>Regards<br>Mike<br><br><br><div class="gmail_quote">2008/6/26 Dale Shaw &lt;<a href="mailto:dale@signz.co.nz">dale@signz.co.nz</a>&gt;:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









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<p>Hi</p>

<p>&nbsp;</p>

<p>I have a few clients where I receive calls from my Customer Users
and it's working fine.&nbsp; Each Customer User is linked to a Customer
Company.</p>

<p>&nbsp;</p>

<p>However, when a user logs in via Customer.PL they can only access
their own tickets.&nbsp; If they try to access other users tickets they get an
Access Denied – which is OK except for 'super users' at the
Customer that want to see all ticket details.</p>

<p>&nbsp;</p>

<p>I have tried enabling the Customer Group support and that didn't
seem to do what I wanted.</p>

<p>I have tried adding the second CustomerIDs field that was
mentioned somewhere (to give them access to multiple Customers) and that did
not seem to work either.</p>

<p>&nbsp;</p>

<p>It's OTRS 2.2.6</p>

<p>&nbsp;</p>

<p>I know it's going to be something little that I am
missing but I just cannot see it.</p>

<p>&nbsp;</p>

<p>Many thanks for your help</p>

<p>&nbsp;</p>

<p>Dale Shaw</p>

<p>Auckland, New Zealand</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

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</div>


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=&gt; <a href="http://www.otrs.com/" target="_blank">http://www.otrs.com/</a><br></blockquote></div><br><br clear="all"><br>-- <br>Mike Alsweiler<br>Advanced Metering Manager<br>Formway Metering Services<br><br>phone +64 9 580 1182 &nbsp;| &nbsp;mobile + 64 21 464 949<br>
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