Hi, use the generic agent. Search for tickts with CLOSE an set the new state to closed. Mit freundlichen Grüßen / Kind regards Martin Bartsch
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Janet Post Sent: Monday, December 18, 2006 9:51 PM To: User questions and discussions about OTRS.org Subject: [otrs] using email to close otrs tickets
Hello all,
I am using otrs version 2.1.2. I would the ability to close tickets via email. I would like to have a filter that finds either: CLOSED or RESOLVED as the first word in the subject line, and have otrs close the ticket. Is there some way to do this?
I have tried using the postmaster filter with these settings:
Match: Header 1: Subject Value: CLOSED
Set: Header 1: X-OTRS-State Value: closed successful
But this does not seem to work.
Janet
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