Ok I figure out I did not associate a Auto Response <-> Queue that is why I was not receiving any ticket number...

But here is a real problem:

Under Preferences -> Newticket notification

Send me a notification if there is a new ticket in my custom queues

we do not see a yes or no box and we do not get any Newticket notification at all

That I think is a bug or a problem with our setting.

Any idea where I can tune this.

Thanks

sylvain angers <sylvain_angers@yahoo.com> wrote:

Hi,

I just finish installing otrs on rh8.0 and did create user/group/queue

I sent a test ticket and i see it in the interface but I do not receive ticket number and no staff receive notification.

Perhaps I can change the ownership and the new owner receive a notification

By the way I have copy a lot of thing from default.pm to config.pm and I have popmaster_pop3.pl.cron running as cron job

Sorry for my english, I do write better in french

Sylvain

Sylvain Angers
Tel: (514)767-3223
sylvain_angers@yahoo.com

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Sylvain Angers
Tel: (514)767-3223
sylvain_angers@yahoo.com